Terms & Conditions

Below is a copy of our terms and conditions but please if there are any issues
please call us to give us a chance to fix any problems.

Terms and conditions

By placing an order it is assumed that you agree to our terms and conditions.

If you wish to clarify this or any other of our terms and conditions please don't hesitate to contact us through the contact us page of this web site.

Privacy policy

We only use your details for processing your order and will not pass them on to any third party.

Cookies are used to assist the basket whilst you shop on our site. They do not contain any personally identifiable information and expire automatically.

Acceptance of your order

The display of any of our products on our website is not an offer to sell, and we at Lizzie Bunting shall be under no obligation to supply goods, until a contract is entered into through payment being accepted and the product being in stock.

If you place an order with us, this will be your agreement to place an order to purchase our products at the specified price.

Upon receipt of your order we will e-mail an acknowledgement to you as soon as possible.

Provided the goods are in stock, available at the specified price, and your payment has been approved they will be dispatched within seven working days.

If the items are out of stock we will inform you by email of the next expected delivery date if m one is available.

We will never send a substitute item without your prior approval

If you do not respond to our email detailing the unavailable items then the rest of your order will be processed and dispatched in the normal way.

Delivery

Standard Delivery is charged at £4.95 per UK Mainland delivery address unless otherwise stated with the product description. The charge for delivery to other countries will be charged at cost price plus packing costs.

** Please note you can only order for mainland UK orders from this website.**

We aim to deliver your goods as soon as possible after ordering, to the delivery address, and person of your choice, provided we have credit/payment clearance.

We aim to dispatch your goods within seven working days provided we have your order in stock.

Delivery of some items is by courier and may require a signature.

Delivery dates are given with the best intentions.

We accept no liability for any delay resulting from something which is the responsibility of the courier.

Returns and exchanges

If for any reason you are not entirely happy with your purchase you can return it to us either for exchange or refund within 7 days of delivery.

On receipt of your purchase you must e-mail us within three working days to notify us of your intention and to obtain a returns number.

A full refund or exchange will only be given when we have received the returned goods.

Items must be undamaged, and unused and in the original packaging.

We can only credit a refund to the original purchasers card.

The cost for returned goods are the customers responsibility except for damaged, faulty or incorrectly supplied goods.

We are unable to accept returns of items especially made or cut to order.

Please note that you will be liable for the return postage costs.

Payment

All prices stated are inclusive of VAT where applicable.

Payment can be made securely online.

If you wish to pay by another method please contact us by using the contact us page and we will try to oblige.

All on line payments will be subject to validation checks by the card issuer and processed using a secure server.

For security purposes no card details are retained by Lizzie Bunting .

We only trade in pounds sterling regardless of the country of origin of the purchasing card.